Old User that Returned in Office 365 User Cannot Create Files in OneDrive

Issue:

A user was deleted a long time ago and comes back 6 months or more later.  The user is recreated and synched to Office 365, but when they try to create documents or files in OneDrive they receive an error or a permissions denied error.  When they use Word Online they cannot create new documents.

 

Solution:

Overview:

  • Login as a global admin and Make a global admin the primary and secondary owner of the user profile that is having permission problems in OneDrive.
  • In the OneDrive for Business Site delete the user from the site
  • Make the original user the primary and secondary owner of the user profile back again.
  • Verify that the OneDrive for Business site has the user listed back again

 

Steps:

  1. Go to portal.office.com
  2. Sign in with global admin credentials
  3. Click on admin tile
  4. Under “Admin Centers” click on “SharePoint”
  5. Click on “user profiles”
  6. Click on “Manage User Profiles”
  7. Enter the name of the user in search and click on find
  8. Click on the dropdown across the record found for the user.
  9. Select Manage site collection owner
  10. Make yourself the primary admin and secondary admin as well
  11. Also remove the end user’s name from primary admin and add him under secondary admin click on OK
  12. Click on Manage personal site in the dropdown across end user’s name
  13. This will navigate you to user’s OneDrive for Business site
  14. Go to site settings and select people and group option
  15. Find /_layouts in the URL and Remove everything after and including /_layouts and replace with  /_layouts/15/people.aspx?MembershipGroupId=0
  16. Select the end user’s name by checking box
  17. Under actions option select delete user from site collection
  18. Go back to SharePoint admin center
  19. Click on user profiles
  20. Select Manage user profiles
  21. Enter the name of the user in search and click on find
  22. Click on the dropdown across user’s name
  23. Select Manage site collection owner
  24. Check if the user should not be present now
  25. Add user again as primary and secondary admin and access with his credentials

 

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