Active Listening

Active Listening can set you apart in your organization.

  • Face the speaker and maintain eye contact.
  • Pay Attention to the speaker.
  • Mirror the other persons body language (If appropriate, try to keep an open and inviting posture)
  • Do not contemplate what you are going to say next.  Listen
  • Be attentive, but relaxed.
  • Show that you are listening (head nods, say “uh huh”, smile etc.)
  • Keep an open mind.
  • Don’t interrupt the speaker.
  • Provide Feedback (ask clarifying questions, summarize what was said)
  • Wait for a pause before asking clarifying questions.
  • Focus on understanding the issue, emotions, and body language of the speaker.
  • Respond Appropriately (be candid, open, respectful, careful, and honest in your response)

 

http://www.skillsyouneed.com/ips/active-listening.html

http://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective-listening/

https://en.wikipedia.org/wiki/Mirroring_(psychology)

 

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